Know Before You Go
Everything you need to know for a seamless visit.
Your Visit, Step by Step
Whether this is your first visit or your fiftieth, we want every moment here to feel effortless. A few things to know before you arrive.
What should I wear?
Whatever feels comfortable. Loose-fitting clothing is ideal. We recommend leaving jewelry at home, as you’ll be asked to remove it before your treatment.
Can I choose my therapist?
Absolutely. You can request a specific practitioner when booking. If you’re new and unsure, our team will match you based on your needs and preferences.
Should I shower beforehand?
We recommend it. A warm shower before your treatment relaxes your muscles and helps your body receive the work more fully. We do not offer shower facilities on-site.
Do I need to undress completely?
That’s entirely up to you. Most guests undress to their comfort level. You will always be properly draped throughout your treatment, and your privacy is never compromised.
Communicating with your therapist
Every treatment is customized. Please share any areas of tension, sensitivities, or preferences before your session begins. Your therapist welcomes honest feedback throughout—pressure, temperature, focus areas—so the experience is shaped entirely around you.
Cell phones
We ask that you silence your phone upon arrival. Our space is designed for stillness, and we want to protect that for every guest.
Arriving with children
We welcome families to experience Lapis & Oak with intention. As a space designed for rest and nervous system reset, we ask that all guests—especially our younger visitors—help us preserve a calm, quiet environment.
- Children of all ages may enjoy the Salt Lounge when accompanied by an adult. This is a shared space for rest and stillness, and children must be closely supervised and able to honor the quiet environment.
- Minors are welcome only when receiving a service and must be accompanied by a parent or guardian at all times.
- Skincare services are available for guests 12 and older, and massage therapy for guests 16 and older, both with a parent or guardian present in the room and signed consent.
For parents seeking space to reset and restore, we offer our
Family Reset experience.
Spa Policies
Cancellations
We kindly require a minimum of four hours’ notice to cancel or reschedule. Cancellations made within four hours of your appointment are subject to a charge of half the session fee. Missed appointments without notice may be charged in full. A credit card is required to hold your reservation.
Arrivals
We recommend arriving five to ten minutes before your scheduled service. Late arrivals will receive the remaining time of their appointment and will be charged the full service rate. If you arrive more than fifteen minutes late, your appointment may need to be rescheduled.
Gratuity
Gratuity is not included in service pricing and is always appreciated. It is the sole way our practitioners are recognized beyond their session fee.
Gift certificates
Gift certificates are available for purchase and make a thoughtful gesture. Please present your certificate at the time of service. All certificates are subject to our standard booking and cancellation policies.
Management discretion
Lapis & Oak reserves the right to refuse or discontinue service at management’s discretion in order to maintain a safe and respectful environment for all guests and staff.