Spa Etiquette & Policies: What To Do at the Spa

Lapis & Oak for Beginners

Whether it’s your first time at Lapis & Oak or you’re a regular visitor, we’re delighted to welcome you. We want your time with us to be relaxing, enjoyable, perhaps even transformative.

What should I wear to the spa?

Your comfort is our priority! We recommend wearing loose-fitting, comfortable clothes that you feel relaxed in. As you will be asked to remove all jewelry, we strongly recommend you leave it at home.

Can I choose my Therapist?

Of course! Learn about our team members and let us know who you’d prefer when you book your appointment.

Can I shower before my massage?

Though we do not offer shower facilities on site, we highly recommend bathing before all spa & massage treatments. Warm showers help relax your mind and muscles, helping reduce any tension you may be feeling and benefitting you and your massage therapist.

Do I have to get completely undressed for a massage?

This is completely up to you. Most people choose to undress completely; some leave on their underwear. Prior to your massage, your therapist will exit the room so you can get completely comfortable. During a massage experience, your massage therapist will use a sheet draping technique to cover you entirely, except for the body part currently being worked on.

Why should I drink water after my massage?

Your muscle tissues can become dehydrated during a massage session. Drinking plenty of water post-massage will help you rehydrate and build healthy muscle tissue, and will remove the metabolic wastes that accumulate as your muscles are worked out.

What time should I arrive for my appointment?

Please arrive 5 minutes before your appointment to allow time to complete paperwork. If you’re late, we may need to shorten your spa treatment to accommodate the next scheduled guest.

Spa & Cancellation Policies

We require a minimum 4-hour notice to cancel and reschedule services. If you cancel less than 4 hours before your appointment, you will be charged half the session fee. We reserve the right to charge up to the full-service amount for all missed appointments or late cancellations. If you fail to cancel your service, you will be charged the full price. A credit card number is required to hold your reservation.

Get your Lapis & Oak Spa and Salt Lounge Gift Certificate today! Call (702) 848-2424, buy it online or stop by our spa. Please note: no cash refunds are given for gift certificates. We gladly offer gift certificate transfers and credit toward all Lapis & Oak Spa services and products.

Lapis & Oak Spa and Salt Lounge Henderson NV reserves the right to deny or stop services during treatment at our management’s discretion.